Legal Answering Services
Fast Accurate Completely Customized Available in Spanish
With years of experience handling calls for law firms and legal professionals, we provide fast, dependable, and customized communication solutions that help you stay responsive and organized. Try our service free for 30 days and discover how we help you never miss a client, a case inquiry, or a court-related update. Book your demo today.
How to Start Your Legal Answering Service
Programming Interview
You decide everything about your service from the words we say when we answer your calls to how each call is dispatched. You will meet with a dedicated account programmer who will review every detail of your service – customizing the experience of your callers to your exact specifications.
Prelaunch Call
Our commitment to quality starts with your pre-launch call to review your services to ensure that everything is as you have indicated. We will give you a complete demonstration of your services and show you how to access your Apello Customer Portal. Now, you are ready to begin!
Start Your Service
To start using your new service, simply update your call routing or forward your calls to the phone number Apello provides. Apello is available to assist you with telecom changes if you need any help.
Experienced Staff
Our agents are specially trained to support law firms, ensuring every call—whether from clients, prospects, or court officials—is handled with professionalism, urgency, and precision to protect your firm’s reputation and maintain seamless communication.
Customized Call Handling
We customize our answering services to match the specific needs of your legal practice. Whether it’s following firm-specific scripts, routing urgent client calls, or managing instructions unique to each attorney or case type, Apello is fully flexible and designed to support your workflow.
Fast Response Times
We understand that every call matters. That’s why we staff strategically to answer 80% of calls within 30 seconds or less—ensuring your callers get prompt, reliable service without long wait times.
Comprehensive Service
We handle everything from basic call answering to advanced support like routing urgent calls to attorneys, scheduling consultations, and recording detailed client messages—so you can focus on practicing law, not managing phone lines.
Relied on by Law Firms That Value Professional, Confidential Communication
Our 24-Hour Legal Answering Services Include
Complete Customization
We tailor our service to meet the unique demands of your legal practice. Whether it’s urgent client matters or routine inquiries, every call is handled according to your firm’s specific protocols and communication standards.
Call Screening
Not every call requires the same level of urgency. Our agents carefully screen and prioritize each one—ensuring that urgent matters like legal emergencies or time-sensitive case updates are addressed immediately, while routine inquiries are managed efficiently and with professionalism.
365 days a year | 24/7 Coverage
Apello is here to ensure your clients, prospects, and legal partners can always reach your firm—even outside regular business hours. Whether it’s after-hours, weekends, holidays, or during court appearances or internal meetings, Apello is available 24/7, 365 days a year to keep your legal communications flowing without interruption.
Customer Self Service Portal
Managing your on-call schedules and team contacts is simple with the Apello Customer Portal. Update attorney availability, phone numbers, and case-specific routing preferences in real time. You can also access call logs, client messages, and detailed reports to keep your firm organized and operating efficiently.
On-Call Coordination
Our system makes it easy to route calls to the right on-call attorney or legal assistant. With customized instructions for each lawyer, practice area, or case type, we ensure the right person receives the right information exactly when it’s needed.
Customized Intake Processing
Apello streamlines your firm’s intake process with tailored solutions designed to attract the right clients. We customize your intake forms to identify prospects best aligned with your practice, helping you efficiently screen new cases and prioritize high-value opportunities. With Apello, your team can focus on serving the clients who matter most—while we handle the front-end filtering
Secure Messaging Solutions
Apello customers can use our secure messaging platform to stay connected in real time. Secure messages are encrypted to protect sensitive information. Share updates with Apello agents AND other members of your team—such as attorneys, paralegals, or case managers—securely and without delays or confusion. Your firm stays informed, coordinated, and ready to respond at all times.
Appointment Scheduling
We offer seamless integration with your existing scheduling tools, making it easy for clients and prospects to request, reschedule, or cancel consultations—without extra steps or confusion.
Exceptional Answering Solutions for the Legal Industry Since 1934
For over 90 years, Apello has provided reliable after-hours answering services to professionals across a wide range of industries. Our deep understanding of the legal field allows us to deliver exceptional support—whether you’re a solo attorney, part of a growing practice, or managing a large law firm. From after-hours calls to weekend coverage and full 24/7 availability, Apello ensures your clients and prospects always receive prompt, professional, and confidential attention.
Expertise You Can Trust in Legal Answering
At Apello, we understand that clear and timely communication is critical in the legal industry. Our experienced operators are trained to work specifically with law firms, ensuring every call—from clients, prospects, or court officials—is handled with professionalism, precision, and a strong focus on confidentiality and client satisfaction. With years of experience supporting solo attorneys, boutique firms, and large legal practices, we’re fully equipped to meet the unique demands of your day-to-day operations.
Get Started with Apello Legal Answering Services Today
Let Apello enhance your client communication with our top-tier Legal Answering Services. With over 90 years of experience and a commitment to excellence, we’re your trusted partner for fast, reliable, and professional call handling—day or night.
Why Apello Is the Right Choice for Your Law Firm
Apello’s Legal Answering Services go far beyond simply answering the phone. We function as an extension of your legal team, handling every client, prospect, or court-related interaction with the same professionalism and discretion you’d expect from your own staff. Our Name First Technique© builds trust from the very first moments of the call. When you choose Apello, you’re partnering with decades of experience dedicated to helping law firms grow—by ensuring every caller feels respected, understood, and professionally supported.
Frequently Asked Questions
We’ll earn your business every month. Our services are month-to-month with a 30-day cancellation notice.
Service can begin in as little as 24 hours! Call our sales office for a free estimate based on your unique needs.
Apello is pleased to provide service in both Spanish and English. Translation service is also available for other language needs. Call our office today to find out more at 1-800-429-9444.
Apello makes its headquarters in Salt Lake City, Utah, with other locations to add redundancy and flexibility to our operation. All of our operators are located in the continental United States.
Yes! We can transfer (patch) your calls to the destination you specify, and we won’t charge you for the patch time either! Call today to find out more at 1-800-429-9444.
Apello’s legendary service is available 24 hours a day, 365 days a year. This includes all holidays.
Did you know? At Apello, there is never a ‘holiday charge’ for answering your calls on holidays!
Apello uses state-of-the-art equipment that has over 30 standard reports:
- Message logs
- Call detail reports
- Call traffic reports
- Dial outs
- Service level reports
- Caller ID reports
- Abandons
- Calls busied
- And many more!
Reports can be delivered on a daily, weekly, or monthly interval via email or fax.
Customized reports are also available! Apello’s switch captures almost every call statistic imaginable. This data can be compiled and customized to provide the reports your organization needs.
Yes! Apello uses state-of-the-art equipment that is designed for our business. This allows us to provide an unprecedented level of customization. Our experienced staff can handle just about any process you can think of. Your calls (or messages) can be handled in these ways:
- Transferred
- Texted
- Emailed
- Sent via Secure Message App
- Delivered over the phone
- Faxed
- Paged (for you old schoolers out there!)
- Held for you to call in
- Or any combination of the above!
Call us for your free consultation at 1-800-429-9444.
Need help designing your call flow process? We can help! Our vast experience across a myriad of industries has given us the knowledge to help you design a communications process that will be successful. Call 1-800-429-9444 for a free consultation.
Apello uses call logging software to record 100% of calls at the switch. Call recordings are used for the following reasons:
- To provide quality assurance and coaching
- For training new and existing employees
- To resolve client concerns
Individual call recordings call be emailed to clients upon request.
How a person sounds on the phone is critical. We hire professional, empathetic individuals with a high work ethic and positive attitudes. We screen for things like typing speed and spelling. Our extensive and on-going training ensure that these superior individuals have all of the skills and knowledge they need to represent you in the best way possible.
Visit our careers page here
