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Why Outsourcing Might Be a Good Idea During a Recession

Why Outsourcing Might Be a Good Idea During a Recession

Companies tend to go into conservation mode during periods of recession. Doing so is a natural response to business slowdowns and revenue reductions. Companies want to conserve as much of their capital as possible. And yet, the business itself still needs to continue to run. That is where outsourcing comes in. Whether it’s answering calls, handling helpdesk tasks, scheduling appointments,

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Why We Recommend Not Forwarding HVAC Calls to a Cell Phone

Why We Recommend Not Forwarding HVAC Calls to a Cell Phone

Back in the day, having an HVAC answering service was critical to anyone running a heating and cooling business. There were no cell phones. So unless a contractor had a full-time receptionist in the office, it was either an answering service or voicemail. Today, a lot of contractors simply forward calls to their cell phones. Forwarding to a cell phone

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Beware of the Pitfalls of Medical Answering Services

Beware of the Pitfalls of Medical Answering Services

Medical offices don’t necessarily stay open around the clock. At the same time, emergencies do not always occur during office hours. So in order to give patients around-the-clock access, providers contract with medical answering services. They have been doing so for as long as most of us can remember. Medical answering services are available just about everywhere. Major cities have

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Can Your Company Afford to NOT Have an Answering Service

Can Your Company Afford to NOT Have an Answering Service?

Businesses whose customers need after-hours access can rely on answering services to provide that access. In fact, live answering services is our business here at Apello. One of the things we hear a lot from potential customers is that they cannot afford an answering service. Here’s our take: can your company afford to NOT utilize a service? Businesses tend to

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Shopping for an Answering Service Why Prices Vary So Much

Shopping for an Answering Service: Why Prices Vary So Much

Shopping around for a live answering service can be a daunting task. There are so many things to consider, and business owners don’t want to just settle for the first answering service they find. Then there is the cost issue. Not only do you not want to pay too much, but prices between services can vary significantly. Price variation exists

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The #1 Reason Contractors Should Use a Live Answering Service

The #1 Reason Contractors Should Use a Live Answering Service

We expect doctors to make use of live answering services. Likewise for property management companies. Even real estate brokers, insurance brokers, and other similar professionals use answering services to take calls. What about contractors? Should they follow suit? Live answering services can benefit contractors as much as doctors and insurance brokers. Truth be told, a lot of contractors already utilize

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