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Customer Expectations Have Changed Customer Service Should, Too

Customer Expectations Have Changed – Customer Service Should, Too

Our entire business model here at Apello is built on the concept of customer service. We offer a variety of service options including medical answering services, property management answering services, and even HVAC answering services. They all have one thing in common: taking care of customers in a way that meets their expectations. It is no secret that customer expectations

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How to Make Business Calls Memorable in a Good Way

How to Make Business Calls Memorable – in a Good Way

One of the main reasons for signing up with a live answering service is to make sure all your business calls are answered in a timely and professional manner. It is better when live people answer calls compared to callers being sent to automated voicemail systems. Ideally, you want customers to have a pleasant experience when they call your business.

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Property Management 101 How to Safely Manage Angry Callers

Property Management 101: How to Safely Manage Angry Callers

Apello acts as a property management answering service for a number of different commercial and residential management companies. We can tell you from experience that property management companies get their share of angry calls. Justified or not, angry callers expect results. For the company representative on the other side of the line, proceeding is a delicate matter. We take the

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That Moment You Realize Your Company Needs a Call Center

That Moment You Realize Your Company Needs a Call Center

Your business has been growing steadily for some time now. You have been able to keep up with phone calls, between your own efforts and your dedicated team. Yet you have come to the realization that you’re on the verge of falling behind. You realize your company needs an actual call center. A few employees with cell phones no longer

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Communication Is the Fuel on Which Customer Service Runs

Communication Is the Fuel on Which Customer Service Runs

We consider ourselves as much a customer service provider as a live answering service. With that said, we are always looking for ways to illustrate how fielding calls contributes to the customer service experience. We have come up with the perfect analogy: communication is the fuel on which customer service runs. We might have a client relying on us for

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Live vs. Automated Answering Service Which Is Better

Live vs. Automated Answering Service: Which Is Better?

By and large, our customers prefer the benefits of a live answering service. From doctors to contractors and property management companies, they value what live services have to offer. But Apello does offer some automated options as well. Which is better? As with most business decisions, there is no black-and-white answer. There are both pros and cons to live and

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Why Outsourcing Might Be a Good Idea During a Recession

Why Outsourcing Might Be a Good Idea During a Recession

Companies tend to go into conservation mode during periods of recession. Doing so is a natural response to business slowdowns and revenue reductions. Companies want to conserve as much of their capital as possible. And yet, the business itself still needs to continue to run. That is where outsourcing comes in. Whether it’s answering calls, handling helpdesk tasks, scheduling appointments,

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Why We Recommend Not Forwarding HVAC Calls to a Cell Phone

Why We Recommend Not Forwarding HVAC Calls to a Cell Phone

Back in the day, having an HVAC answering service was critical to anyone running a heating and cooling business. There were no cell phones. So unless a contractor had a full-time receptionist in the office, it was either an answering service or voicemail. Today, a lot of contractors simply forward calls to their cell phones. Forwarding to a cell phone

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Beware of the Pitfalls of Medical Answering Services

Beware of the Pitfalls of Medical Answering Services

Medical offices don’t necessarily stay open around the clock. At the same time, emergencies do not always occur during office hours. So in order to give patients around-the-clock access, providers contract with medical answering services. They have been doing so for as long as most of us can remember. Medical answering services are available just about everywhere. Major cities have

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Can Your Company Afford to NOT Have an Answering Service

Can Your Company Afford to NOT Have an Answering Service?

Businesses whose customers need after-hours access can rely on answering services to provide that access. In fact, live answering services is our business here at Apello. One of the things we hear a lot from potential customers is that they cannot afford an answering service. Here’s our take: can your company afford to NOT utilize a service? Businesses tend to

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