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What Does Your Property Management Answering Service Do for You

What Does Your Property Management Answering Service Do for You?

It is not too much of a stretch to say that live answering services are a dime a dozen. There are answering services in just about every city in America. But the level of service a particular provider offers can vary from one to another. Take property management answering services. They are not consistent across every service provider. If you

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How to Offer the Best Customer Service in the HVAC Industry

How to Offer the Best Customer Service in the HVAC Industry

Here at Apello, we are proud to offer an HVAC answering service flexible enough to meet any contractor’s needs. We know just how important quality products and top-notch customer service are. They are just as important to HVAC contractors as they are to us. With many years of working with HVAC contractors under our belt, we have learned a thing

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Does Your Medical Office Use Phone Scripts for Inbound Calls

Does Your Medical Office Use Phone Scripts for Inbound Calls?

Phone scripts have been part of the business call landscape for quite some time. In recent years, they have started to gain traction in medical offices. Our medical answering service utilizes phone scripts at the request of each client. So how about your medical office? Are phone scripts utilized for inbound calls? A phone script more or less guides the

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Phone Calls Aren't Dead – Make Sure Your Phone Isn't Either

Phone Calls Aren’t Dead – Make Sure Your Phone Isn’t Either

There is a temptation to believe that digital technology has eliminated all the old ways of doing things. But reality tells a different story. For example, it is true that landline telephones are a dying breed. But that doesn’t mean people no longer make phone calls to businesses. They do. Survey data shows that people still prefer to contact companies

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The #1 Reason Live Answering Services Beat Automation

The #1 Reason Live Answering Services Beat Automation

Here at Apello, we offer automated answering services to customers for whom they are the best option. Most of our customers choose live answering services, though. There is a reason for that. With the exception of a few types of unique circumstances, live answering services beat automation hands down. We generally recommend trying live services first. Have you ever wondered

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A Receptionist During the Day, an Answering Service After Hours

A Receptionist During the Day, an Answering Service After Hours

There was a day when companies wouldn’t even think about trying to conduct business without a receptionist on staff. These days, live receptionists are still the preferred option. But technology is beginning to encourage business owners to look at automated and AI virtual assistants as replacements for reception. We think that this is a bad idea. Receptionists are the first

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How a Call Service Taking Orders Can Help Your Company Grow

How a Call Service Taking Orders Can Help Your Company Grow

Whether you call it an answering service, a call service, or something else entirely, what we do involves more than just taking messages. We offer a variety of services that go hand-in-hand with answering calls. One of them is taking orders over the phone. For some of our clients, taking orders is invaluable. A call service taking orders on your

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Should You Be Recording Calls Made to Your Business

Should You Be Recording Calls Made to Your Business?

Modern business runs on data. The thing about data is that it comes from an unfathomable number of sources. Take your phone. Whether your company utilizes an answering service or not, the phone calls made to your business generate data. Should you be preserving that data by recording it? Recording calls is tricky business. Companies need to be careful about

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Startup Distractions Phone Calls and a Million Other Things

Startup Distractions: Phone Calls and a Million Other Things

It takes a special kind of person to launch a startup and see it through to profitability. Few startups succeed on the efforts of just one person. More often than not, success is built around teams. But even the best teams can be distracted. Between phone calls and a million other things, startups demand a lot of attention. Our company

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4 Key Components of a Value-Adding Medical Answering Service

We hear an awful lot about value propositions in modern business. Business experts encourage companies to add value in order to grow. We couldn’t agree more. In our industry, there is one particular area that we believe needs to have a lot of value added: medical answering services. The medical answering service is a staple of American healthcare. Private practices,

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