LATEST NEWS

5 Reasons Your Company Should Be Prioritizing Inbound Calls

5 Reasons Your Company Should Be Prioritizing Inbound Calls

The internet has undoubtedly changed the way companies do business. In terms of communicating with customers, the internet and digital technologies have ushered in the era of online contact forms, chatbots, AI customer service tools, etc. And let’s not forget email. But telephones are not dead. In fact, consumer surveys prove that companies should still be prioritizing inbound calls. If

Read More
Are Your Customers Pressing Zero and Getting Nowhere

Are Your Customers Pressing Zero and Getting Nowhere?

Do you remember when automated answering technologies for business first burst onto the scene? People didn’t know what to do with automated prompts telling them which buttons to press based on what they wanted or needed. They learned pretty quickly that pressing zero would immediately connect them with a human operator. That trick doesn’t always work today. Here’s a question:

Read More
The #1 Key to Heroic Customer Service Being Available

The #1 Key to Heroic Customer Service: Being Available

There is customer service, and then there is heroic customer service. We prefer the latter. Heroic customer service is next-level service that makes a company a hero in its customers eyes. The number one key to pulling it off is being available. That is where we come in. A live answering service makes customer service continually available even when you

Read More
When Answering Calls Isn't So Pleasant, Remain Calm

When Answering Calls Isn’t So Pleasant, Remain Calm

As a company that specializes in live answering services for doctors, home contractors, and property management companies, we know what it’s like to answer calls that aren’t so pleasant. Things happen. People get upset before calling in. The key to managing a stressful call is remaining calm. Sometimes this is easier said than done. Let’s explore this idea of remaining

Read More
Call Center or Answering Service Which Does Your Company Need

Call Center or Answering Service: Which Does Your Company Need?

Here at Apello, live answering services are our specialty. We serve clients in the medical, home contracting, and property management industries, among others. One thing we have come to understand over the years is that there are profound differences between call centers and answering services. Even though people use the terms interchangeably, they are two distinctly different environments. This is

Read More
When a Virtual Receptionist Makes a Lot of Sense

When a Virtual Receptionist Makes a Lot of Sense

Digital technologies have opened the door to all sorts of virtual enhancements. In the business world, we have what is known as the ‘virtual receptionist‘. However, do not assume a virtual receptionist is some sort of digital representation of a reception app. A virtual receptionist is a real, live person who handles reception tasks just as if they were a

Read More
When the Holidays Are the Impetus for a Live Answering Service

When the Holidays Are the Impetus for a Live Answering Service

As this post was being written, Thanksgiving was just days away. That meant Christmas and New Year’s Day were just around the corner. Over the course of the next six weeks or so, holiday activity will bring plenty of phone calls for certain types of organizations. We are thinking specifically of property management companies. How many of them utilize a

Read More
Why Knowledge is Everything at the Help Desk

Why Knowledge is Everything at the Help Desk

When business owners think of an answering service, the chances are fairly good that they think of answering calls, taking messages, scheduling appointments, and so on. But can an answering service also provide help desk service and tier 1 technical support? Absolutely. But there is a caveat: knowledge is everything. Business owners want the people who answer their phones to

Read More
5 Key Things Every Phone Message Should Contain

5 Key Things Every Phone Message Should Contain

Taking messages is a key component of a typical medical answering service. Ditto for answering services designed for contractors, property management companies, HVAC companies, and so forth. But messages are only as effective as the information they contain. The information reception personnel asked for and pass on is important. When clients contact us for their messages, they don’t want just

Read More
Telephone Number, Live Chat, or Chatbot Which Is Best

Telephone Number, Live Chat, or Chatbot: Which Is Best?

The nature of your business is such that customers need frequent access to you and your team. You have had a business telephone number since you first opened. But now you are considering eliminating the business phone in favor of online chat or an automated chatbot. Should you? We would never recommend that companies offer only one means of getting

Read More