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Customer Connects You Can Never Go Wrong With the Human Touch

Customer Connects: You Can Never Go Wrong With the Human Touch

No doubt the digital transformation has changed how we do just about everything. It has certainly changed how small businesses manage inbound phone calls. Between voicemail and automated answering technologies, it is impossible to digitally staff the phones without ever having a need for human intervention. But when it comes to customer connections, you can never go wrong with the

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Is Your Current Answering Service a Good Fit for Your Company

Is Your Current Answering Service a Good Fit for Your Company?

Business-to-business (B2B) relationships are similar to personal relationships in many ways. For example, sometimes they just do not work out. Sometimes you just have to say, “It’s not you, it’s me.” Maybe you’re thinking the time has come to cut ties with your current answering service. Apello would like the opportunity to earn your business. Is your current answering service

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Rest Easy – Call Diversion Is Not as Complicated as It Sounds

Rest Easy – Call Diversion Is Not as Complicated as It Sounds

The answering service and virtual reception industry is no different from any other in the sense that we have our own unique terminology. We use certain terms and phrases to distinguish our services from similar activities. Take the term ‘call diversion’. It is not as complicated as it sounds. ‘Call diversion’ is just another way of saying ‘call forwarding‘. Why

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The Script A Recipe for How Calls Are Answered

The Script: A Recipe for How Calls Are Answered

Have you ever wondered how virtual receptionists and answering service personnel know what to say when they answer customer calls? After all, a call answering service could field calls from hundreds of customers. Well, phone calls are not answered off-the-cuff or with no forethought. Answering services rely on scripts tailored for each client and its customers. The script is essentially

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Answering the Phones When Certain Calls Need to Get Through

Answering the Phones: When Certain Calls Need to Get Through

Contracting with a live answering service requires establishing some parameters. For example, many of our clients in the legal sector prefer that certain calls get pushed through regardless of when they come in. Setting up the boundaries for such calls ensures that the attorney’s office maintains close contact whenever necessary. What is true in the legal industry might also be

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Integrating Live Answering Service with an Existing CRM Platform

Integrating Live Answering Service with an Existing CRM Platform

A live answering service can prove invaluable to companies that do not have sufficient staff to manage the phones during and after business hours. And in some situations, integrating a live answering service with an existing CRM platform can improve customer service, boost sales, and more. The big question is how you go about integrating the two. Let us discuss

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Live Answering Service vs. Voicemail Which Is Better

Live Answering Service vs. Voicemail: Which Is Better

Businesses have a variety of options for fielding incoming phone calls. One option is a full-time staff capable of manning the phones around the clock. But when that is not possible, what is a business to do? Two of the more common strategies are live answering service and voicemail. Is one better than the other? In our professional opinion, each

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What Is the True Cost of Missing Incoming Phone Calls

What Is the True Cost of Missing Incoming Phone Calls?

There is no denying that companies need to account for expenses when deciding how to manage answering the phones. Whether it is a doctor’s office looking at a medical answering service, a property management company that needs calls answered after hours, or even a help desk scenario, expenses and budgets need to be considered. But we look at things differently:

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An Answering Service Can Affect Your Budget in Multiple Ways

An Answering Service Can Affect Your Budget in Multiple Ways

It is 2024 and small businesses of all types are now into the new fiscal year. Some have budgeted for live answering services while others have not. That being the case, we want to propose the following: an answering service can affect your budget in multiple ways. Don’t think only about the amount of money spent on answering services. Remember

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How Does Tone of Voice Affect Phone Conversations With Callers

How Does Tone of Voice Affect Phone Conversations With Callers?

Whether you depend on a live answering service, answer calls yourself, or forward calls to an automated voicemail system, your customers will respond partly based on the experience they have with tone of voice. In other words, the tone they experience influences the perception of the call itself. The better that tone, the better the experience. Most of us inherently

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