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5 Things About Call Automation That Drive Customers Crazy

5 Things About Call Automation That Drive Customers Crazy

Have you ever wondered how your customers feel about automated call answering machines? Just run a Google search or pop on over to Reddit. Better yet, actually poll your customers. We’re willing to bet that a majority will tell you they hate call automation. But why? What is the big deal? No doubt automation does a lot of things really

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Contractors What Are You Missing by Answering Your Own Calls

Contractors: What Are You Missing by Answering Your Own Calls?

We have worked with more than one contractor who previously avoided signing up for a live answering service for fear of missing calls. We understand the sentiment. Trusting your business phone to someone else can be a bit scary. But doing things yourself in hopes of avoiding missing calls could mean you are missing other things. More specifically, you could

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Using the Phone to Create New Customers Does Work – Here_s How

Using the Phone to Create New Customers Does Work – Here’s How

Certain industries are more likely to field a majority of phone calls from inquiring consumers. The legal industry immediately comes to mind. People call in looking to find information about legal representation. They are not necessarily ready to choose an attorney. Can anything be done about it? Absolutely. The phone is a great tool for creating new customers. This post

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What User Experience Can Teach Us About Answering Phone Calls

What User Experience Can Teach Us About Answering Phone Calls

People who develop websites and mobile apps need to give sufficient attention to user experience (UX). They need to always be cognizant about the experience users are likely to have when they encounter the website or mobile app in question. In our industry, we can learn a lot about answering phone calls by studying the UX concept. The first thing

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Answering Service Yes or No – Handling After Hours Calls

Answering Service: Yes or No – Handling After Hours Calls

We would love to be able to tell every small business owner that an answering service is the best way to handle phone calls. But we can’t. For starters, every business owner has a particular strategy for providing customer service. Second, the impetus for many companies looking at answering services is coming up with a way to manage after-hours calls.

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How Active Listening Pertains to Taking Business Calls

How Active Listening Pertains to Taking Business Calls

One of the keys to success in our industry is active listening. Call center personnel cannot afford the luxury of being able to take calls half-heartedly. They cannot afford to miss even one word. Active listening is a skill that every receptionist and customer service representative needs in spades. Are you familiar with the principle of active listening? And if

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Live Answering Services as a Tool for Driving Business Success

Live Answering Services as a Tool for Driving Business Success

Here at Apello, we are known for our medical, HVAC, plumbing, and property management answering services. We offer a variety of services including message forwarding and help desk support. As we see it, the services we provide are a tool our clients rely on for driving business success. That may seem like a lofty claim but consider what your company

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The Anatomy of an Inbound Call and Why It's Important

The Anatomy of an Inbound Call and Why It’s Important

Despite the prevalence of digital technologies, the phone continues to be a preferred method of contact for customers. As such, inbound calls are still a thing. People would still rather pick up the phone and call than interact with a chatbot. They still prefer the live interaction of a call over the impersonal nature of email. All this points to

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Customer Connects You Can Never Go Wrong With the Human Touch

Customer Connects: You Can Never Go Wrong With the Human Touch

No doubt the digital transformation has changed how we do just about everything. It has certainly changed how small businesses manage inbound phone calls. Between voicemail and automated answering technologies, it is impossible to digitally staff the phones without ever having a need for human intervention. But when it comes to customer connections, you can never go wrong with the

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Is Your Current Answering Service a Good Fit for Your Company

Is Your Current Answering Service a Good Fit for Your Company?

Business-to-business (B2B) relationships are similar to personal relationships in many ways. For example, sometimes they just do not work out. Sometimes you just have to say, “It’s not you, it’s me.” Maybe you’re thinking the time has come to cut ties with your current answering service. Apello would like the opportunity to earn your business. Is your current answering service

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