Property Management
Answering Services
Fast Accurate Completely Customized Available in Spanish
With years of experience handling calls for property managers, we deliver fast, dependable, and customized communication solutions that help keep your properties running smoothly. Try our service free for 30 days and see how we help you stay on top of every request and emergency. Book your demo today.
How to Start Your Property Management Answering Service
Programming Interview
You decide everything about your service from the words we say when we answer your calls to how each call is dispatched. You will meet with a dedicated account programmer who will review every detail of your service – customizing the experience of your callers to your exact specifications.
Prelaunch Call
Our commitment to quality starts with your pre-launch call to review your services to ensure that everything is as you have indicated. We will give you a complete demonstration of your services and show you how to access your Apello Customer Portal. Now, you are ready to begin!
Start Your Service
To start using your new service, simply update your call routing or forward your calls to the phone number Apello provides. Apello is available to assist you with telecom changes if you need any help.
Experienced Staff
Our agents are specially trained to support property managers, ensuring every call—whether from tenants, owners, or vendors—is handled with professionalism, urgency, and precision to protect your reputation and keep operations running smoothly.
Customized Call Handling
We customize our answering services to match the specific needs of your property management operations. Whether it’s following tailored scripts, dispatching urgent maintenance requests, or handling instructions unique to each property, Apello is fully flexible and built to support your workflow.
Fast Response Times
We understand that medical calls can't wait. That's why we staff to answer 80% or calls in 30 seconds or less, ensuring that your callers don't experience long wait times.
Comprehensive Service
We handle everything from basic call answering to advanced support like dispatching on-call maintenance teams, coordinating appointments, and recording detailed tenant messages—so you can focus on managing your properties, not your phone lines.
The Answering Service Trusted by Property Managers Nationwide
Our 24-Hour Property Management Answering Services Include
Complete Customization
We tailor our service to meet the unique demands of your property management operations. Whether it’s urgent maintenance issues or routine tenant inquiries, every call is handled according to your specific protocols and property guidelines.
Call Screening
Not every call requires the same level of urgency. Our agents carefully screen and prioritize each one—ensuring that emergencies like water leaks or lockouts are addressed immediately, while routine inquiries are handled efficiently and with care.
365 days a year | 24/7 Coverage
Apello is here to make sure tenants, owners, and vendors can always reach you—even when your office is closed. Whether it’s after-hours, weekends, holidays, or during staff meetings, Apello is available 24/7, 365 days a year to keep your property operations running without interruption.
Customer Self Service Portal
Managing your on-call schedules and team contacts is easy with the Apello Customer Portal. Update staff availability, phone numbers, and property assignments in real time. You can also access call logs, tenant messages, and detailed reports to keep your property operations organized and running efficiently.
On-Call Coordination
Our system makes it easy to dispatch calls to the right on-call staff—whether it's maintenance, security, or leasing. With customized instructions for each property and team member, we ensure the right person gets the right information exactly when it’s needed.
Spanish Language Agents
Apello has bilingual agents who are fluent in Spanish and English. These agents are available to assist your Spanish speaking tenants 24/7.
Email Messaging Solutions
Interact with your tenants, prospects and owners electronically. Apello can receive and process emailed requests from your preferred software applications or from tenants themselves.
Appointment Scheduling
We offer seamless integration with your existing scheduling tools, making it easy for tenants, owners, or prospects to request, reschedule, or cancel appointments—without extra steps or confusion.
Exceptional Answering Solutions for the Property Management Industry Since 1934
For over 90 years, Apello has provided reliable after-hours answering services to professionals across many industries. Our in-depth knowledge of the property management field allows us to deliver exceptional support—whether you manage a single building, a growing portfolio, or a large property management firm. From after-hours calls to weekend coverage and full 24/7 availability, Apello ensures tenants, owners, and vendors always receive the prompt and professional attention they deserve.
Expertise You Can Trust in Property Management Answering
At Apello, we understand that clear and timely communication is critical in the property management industry. Our experienced operators are trained to work specifically with property managers, ensuring every call—from tenants, owners, or vendors—is handled with professionalism, accuracy, and a strong focus on satisfaction. With years of experience supporting residential, commercial, and multifamily properties, we’re fully equipped to meet the unique demands of your day-to-day operations.
Get Started with Apello Property Management Answering Services Today
Let Apello enhance your tenant and owner communication with our top-tier Property Management Answering Services. With over 90 years of experience and a commitment to excellence, we’re your trusted partner for fast, reliable, and professional call handling—day or night.
Why Apello Is the Right Choice for Your Property Management Business
Apello’s Property Management Answering Services go far beyond simply answering calls. We operate as an extension of your team, handling every tenant, owner, or vendor interaction with the same care and professionalism you’d expect from in-house staff. Our Name First Technique© builds trust from the very first moments of the call. When you choose Apello, you’re partnering with decades of experience focused on helping your property management business thrive—by ensuring every caller feels valued, heard, and well-attended.
Frequently Asked Questions
We’ll earn your business every month. Our services are month-to-month with a 30-day cancellation notice.
Service can begin in as little as 24 hours! Call our sales office for a free estimate based on your unique needs.
Apello is pleased to provide service in both Spanish and English. Translation service is also available for other language needs. Call our office today to find out more at 1-800-429-9444.
Apello makes its headquarters in Salt Lake City, Utah, with other locations to add redundancy and flexibility to our operation. All of our operators are located in the continental United States.
Yes! We can transfer (patch) your calls to the destination you specify, and we won’t charge you for the patch time either! Call today to find out more at 1-800-429-9444.
Apello’s legendary service is available 24 hours a day, 365 days a year. This includes all holidays.
Did you know? At Apello, there is never a ‘holiday charge’ for answering your calls on holidays!
Apello uses state-of-the-art equipment that has over 30 standard reports:
- Message logs
- Call detail reports
- Call traffic reports
- Dial outs
- Service level reports
- Caller ID reports
- Abandons
- Calls busied
- And many more!
Reports can be delivered on a daily, weekly, or monthly interval via email or fax.
Customized reports are also available! Apello’s switch captures almost every call statistic imaginable. This data can be compiled and customized to provide the reports your organization needs.
Yes! Apello uses state-of-the-art equipment that is designed for our business. This allows us to provide an unprecedented level of customization. Our experienced staff can handle just about any process you can think of. Your calls (or messages) can be handled in these ways:
- Transferred
- Texted
- Emailed
- Sent via Secure Message App
- Delivered over the phone
- Faxed
- Paged (for you old schoolers out there!)
- Held for you to call in
- Or any combination of the above!
Call us for your free consultation at 1-800-429-9444.
Need help designing your call flow process? We can help! Our vast experience across a myriad of industries has given us the knowledge to help you design a communications process that will be successful. Call 1-800-429-9444 for a free consultation.
Apello uses call logging software to record 100% of calls at the switch. Call recordings are used for the following reasons:
- To provide quality assurance and coaching
- For training new and existing employees
- To resolve client concerns
Individual call recordings call be emailed to clients upon request.
How a person sounds on the phone is critical. We hire professional, empathetic individuals with a high work ethic and positive attitudes. We screen for things like typing speed and spelling. Our extensive and on-going training ensure that these superior individuals have all of the skills and knowledge they need to represent you in the best way possible.
Visit our careers page here
