24/7 Medical Answering Services
HIPAA compliant Completely Customized Available in Spanish Fast Accurate
With decades of experience handling medical calls, we ensure secure, HIPAA-compliant communication for your practice. Try our services risk-free for 30 days and experience the difference. Schedule a demo today
How to Start Your Medical Answering Service
Programming Interview
You decide everything about your service from the words we say when we answer your calls to how each call is dispatched. You will meet with a dedicated account programmer who will review every detail of your service – customizing the experience of your callers to your exact specifications.
Prelaunch Call
Our commitment to quality starts with your pre-launch call to review your services to ensure that everything is as you have indicated. We will give you a complete demonstration of your services and show you how to access your Apello Customer Portal. Now, you are ready to begin!
Start Your Service
To start using your new service, simply update your call routing or forward your calls to the phone number Apello provides. Apello is available to assist you with telecom changes if you need any help.
Experienced Staff
Our agents are trained specifically for the medical industry, ensuring sensitive patient information is handled correctly and professionally.
Customized Call Handling
We tailor our answering services to meet the exact needs of your practice. From following your preferred script to providing individualized instructions for each doctor, Apello is fully customizable.
Fast Response Times
We understand that medical calls can't wait. That's why we staff to answer 80% or calls in 30 seconds or less, ensuring that your callers don't experience long wait times.
Comprehensive Service
We provide everything from basic call answering to more advanced services like on-call management, appointment scheduling, and message documentation.
Trusted by All Practices and Specialties
- Cardiology
- Dermatology
- ENT
- Home Health
- Hospice
- Nephrology
- OB/GYN
- Orthopedics
- Pediatrics
- Plastic Surgery
- Medical Equipment Providers
- And more...
Our 24-Hour Medical Answering Services Include
Complete Customization
We adapt our service to match the exact needs of your practice. Whether it’s specialized call handling for emergencies or routine calls, we ensure that your practice’s policies are reflected in every interaction.
Call Screening
Not every call requires the same level of urgency. Our agents screen and prioritize calls, ensuring that emergencies are handled immediately while routine inquiries are managed efficiently.
365 days a year | 24/7 Coverage
Apello is here to ensure that your patients have access to care, even when your office is closed. Whether that is weekends, holidays, surgery days or even during lunch or staff meetings, Apello is available 24 hours a day, 365 days per year to make sure your practice remains fully operational.
Customer Self Service Portal
Managing your On Call schedule and contact information has never been easier with the Apello Customer Portal. Make real-time changes to your on-call schedule, phone numbers and personnel quickly and easily. You can use our Customer Portal to access call records, reports and so much more.
On-Call Coordination
Our system makes it easy to dispatch calls to the appropriate on-call physician. With customized instructions for each doctor, we ensure the right person gets the right information at the right time.
HIPAA-Compliant Messaging
Protecting patient privacy is our top priority. All communications are securely managed in accordance with HIPAA regulations, so you can have peace of mind knowing your patient data is safe.
Secure Messaging Solutions
Apello customers can use our HIPAA compliant Secure Messaging App to communicate securely. Message with Apello agents, or other providers in your practice quickly without putting protected information at risk.
Appointment Scheduling
We offer seamless integration with your existing scheduling system, allowing patients to book, reschedule, or cancel appointments easily.
Exceptional Answering Solutions for the Medical Industry Since 1934
For over 90 years, Apello has provided trusted, afterhours Medical Answering Services to healthcare professionals across a wide range of specialties. Our deep understanding of the unique demands of the medical field allows us to deliver exceptional service, customized to meet the needs of your practice, clinic, or hospital. Whether you need help after hours, during lunch breaks, or for full 24/7 support, Apello ensures your patients always receive the care and attention they deserve.
Expertise You Can Trust in Medical Answering
At Apello, we know that effective communication is critical in healthcare. Our highly trained agents specialize in working with medical professionals, ensuring every patient interaction is handled with care, professionalism, and full compliance with HIPAA regulations. With years of experience answering for dozens of medical specialties—from family practices to complex surgical centers—we are equipped to meet the unique needs of your organization.
Get Started with Apello Medical Answering Services Today
Let Apello enhance your patient communication and support your practice with our top-tier Medical Answering Services. With over 90 years of experience and a commitment to quality, we are your trusted partner for effective, secure, and reliable patient communication.
Why Apello is the Right Choice for Your Medical Practice
Apello’s Medical Answering Services are designed to offer much more than just call answering. We serve as an extension of your practice, handling patient calls with the same level of care and professionalism that you would expect from your own staff. Our Name First Technique© encourages patient trust and engagement right from the start of the call. When you choose Apello, you’re choosing a partner with decades of experience, dedicated to helping your practice grow by providing outstanding service to your patients.
Frequently Asked Questions
We’ll earn your business every month. Our services are month-to-month with a 30-day cancellation notice.
Service can begin in as little as 24 hours! Call our sales office for a free estimate based on your unique needs.
Apello is pleased to provide service in both Spanish and English. Translation service is also available for other language needs. Call our office today to find out more at 1-800-429-9444.
Apello makes its headquarters in Salt Lake City, Utah, with other locations to add redundancy and flexibility to our operation. All of our operators are located in the continental United States.
Yes! We can transfer (patch) your calls to the destination you specify, and we won’t charge you for the patch time either! Call today to find out more at 1-800-429-9444.
Apello’s legendary service is available 24 hours a day, 365 days a year. This includes all holidays.
Did you know? At Apello, there is never a ‘holiday charge’ for answering your calls on holidays!
Apello uses state-of-the-art equipment that has over 30 standard reports:
- Message logs
- Call detail reports
- Call traffic reports
- Dial outs
- Service level reports
- Caller ID reports
- Abandons
- Calls busied
- And many more!
Reports can be delivered on a daily, weekly, or monthly interval via email or fax.
Customized reports are also available! Apello’s switch captures almost every call statistic imaginable. This data can be compiled and customized to provide the reports your organization needs.
Yes! Apello uses state-of-the-art equipment that is designed for our business. This allows us to provide an unprecedented level of customization. Our experienced staff can handle just about any process you can think of. Your calls (or messages) can be handled in these ways:
- Transferred
- Texted
- Emailed
- Sent via Secure Message App
- Delivered over the phone
- Faxed
- Paged (for you old schoolers out there!)
- Held for you to call in
- Or any combination of the above!
Call us for your free consultation at 1-800-429-9444.
Need help designing your call flow process? We can help! Our vast experience across a myriad of industries has given us the knowledge to help you design a communications process that will be successful. Call 1-800-429-9444 for a free consultation.
Apello uses call logging software to record 100% of calls at the switch. Call recordings are used for the following reasons:
- To provide quality assurance and coaching
- For training new and existing employees
- To resolve client concerns
Individual call recordings call be emailed to clients upon request.
How a person sounds on the phone is critical. We hire professional, empathetic individuals with a high work ethic and positive attitudes. We screen for things like typing speed and spelling. Our extensive and on-going training ensure that these superior individuals have all of the skills and knowledge they need to represent you in the best way possible.
Visit our careers page here
