FAQS

Faq

Frequently Asked Questions

We’ll earn your business every month. Our services are month-to-month with a 30-day cancellation notice.

Service can begin in as little as 24 hours! Call our sales office for a free estimate based on your unique needs.

How a person sounds on the phone is critical. We hire professional, empathetic individuals with a high work ethic and positive attitudes. We screen for things like typing speed and spelling. Our extensive and on-going training ensure that these superior individuals have all of the skills and knowledge they need to represent you in the best way possible.

Email your resume to jobs@apello.com.

Apello is pleased to provide service in both Spanish and English. Translation service is also available for other language needs. Call our office today to find out more at 1-800-429-9444.

Apello makes its headquarters in Salt Lake City, Utah, with other locations to add redundancy and flexibility to our operation. All of our operators are located in the continental United States.

Yes! We can transfer (patch) your calls to the destination you specify, and we won’t charge you for the patch time either! Call today to find out more at 1-800-429-9444.

Apello’s legendary service is available 24 hours a day, 365 days a year. This includes all holidays.

Did you know? At Apello, there is never a ‘holiday charge’ for answering your calls on holidays!

Apello uses state-of-the-art equipment that has over 30 standard reports:

  • Message logs
  • Call detail reports
  • Call traffic reports
  • Dial outs
  • Service level reports
  • Caller ID reports
  • Abandons
  • Calls busied
  • And many more!

Reports can be delivered on a daily, weekly, or monthly interval via email or fax.

Customized reports are also available! Apello’s switch captures almost every call statistic imaginable. This data can be compiled and customized to provide the reports your organization needs.

Yes! Apello uses state-of-the-art equipment that is designed for our business. This allows us to provide an unprecedented level of customization. Our experienced staff can handle just about any process you can think of. Your calls (or messages) can be handled in these ways:

  • Transferred
  • Texted
  • Emailed
  • Delivered over the phone
  • Faxed
  • Paged (for you old schoolers out there!)
  • Held for you to call in
  • Or any combination of the above!

Call us for your free consultation at 1-800-429-9444.

Need help designing your call flow process? We can help! Our vast experience across a myriad of industries has given us the knowledge to help you design a communications process that will be successful. Call 1-800-429-9444 for a free consultation.

Apello uses call logging software to record 100% of calls at the switch. Call recordings are used for the following reasons:

  • To provide quality assurance and coaching
  • For training new and existing employees
  • To resolve client concerns

Individual call recordings call be emailed to clients upon request.

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