Get Answers to Your Questions
What are your hiring criteria?
Interested in working at Apello?
Do you provide service in Spanish?
Where are your call centers located?
What kinds of reports are available?
How long is your contract?
We’ll earn your business every month. Our services are month-to-month with a 30-day cancellation notice.
How soon can I start?
Service can begin in as little as 24 hours! Call our sales office for a free estimate based on your unique needs.
What are your hiring criteria?
How a person sounds on the phone is critical. We hire professional, empathetic individuals with a high work ethic and positive attitudes. We screen for things like typing speed and spelling. Our extensive and on-going training ensure that these superior individuals have all of the skills and knowledge they need to represent you in the best way possible.
Do you provide service in Spanish?
Apello is pleased to provide service in both Spanish and English. Translation service is also available for other language needs. Call our office today to find out more at 1-800-429-9444.
Where are your call centers located?
Apello makes its headquarters in Salt Lake City, Utah, with other locations to add redundancy and flexibility to our operation. All of our operators are located in the continental United States.
What kinds of reports are available?
Apello uses state-of-the-art equipment that has over 30 standard reports:
- Message logs
- Call detail reports
- Call traffic reports
- Dial outs
- Service level reports
- Caller ID reports
- Abandons
- Calls busied
- And many more!
Reports can be delivered on a daily, weekly, or monthly interval via email or fax.
Customized reports are also available! Apello’s switch captures almost every call statistic imaginable. This data can be compiled and customized to provide the reports your organization needs.
Can you do _____ with my calls?
Yes! Apello uses state-of-the-art equipment that is designed for our business. This allows us to provide an unprecedented level of customization. Our experienced staff can handle just about any process you can think of. Your calls (or messages) can be handled in these ways:
- Transferred
- Texted
- Emailed
- Delivered over the phone
- Faxed
- Paged (for you old schoolers out there!)
- Held for you to call in
- Or any combination of the above!
Call us for your free consultation at 1-800-429-9444.
Need help designing your call flow process? We can help! Our vast experience across a myriad of industries has given us the knowledge to help you design a communications process that will be successful. Call 1-800-429-9444 for a free consultation.
Do you record your calls?
Apello uses call logging software to record 100% of calls at the switch. Call recordings are used for the following reasons:
- To provide quality assurance and coaching
- For training new and existing employees
- To resolve client concerns
Individual call recordings call be emailed to clients upon request.