Here at Apello, we are thrilled to be able to offer legal answering services. The way we see it, an attorney’s first communication with a potential client is critical. That first phone call can make or break the attorney-client relationship.
We offer what we call our Name First Technique. This unique strategy guarantees that an attorney will never miss another opportunity thanks to customized services tailored to each attorney’s area of specialization. If you would like to know more about the Name First Technique or our legal answering services in general, do not hesitate to reach out.
Be Available Around the Clock
The impetus for offering legal answering services is to help attorneys be better at what they do. And one very visible way to be a better attorney is to be available around the clock. An attorney can be available 24/7 and still lead a normal life by contracting with a live answering service to take calls after hours.
Let’s face it, legal issues don’t confine themselves to regular business hours. They can pop up at all times of the day and night. By making oneself available 24/7, an attorney offers existing and potential clients extra peace of mind. That can give an attorney a competitive advantage.
Enhance Client Satisfaction
Unfortunately, the legal industry does not enjoy the most positive reputation among consumers. There isn’t much an individual attorney can do about that. But one can be a better attorney by working to enhance client satisfaction. We suggest contracting with a legal answering service.
Ensuring that every call is answered as soon as it comes in demonstrates a level of professionalism and responsiveness that goes a long way toward enhancing client satisfaction. Clients want to speak to humans when they call. They don’t want to talk to machines or navigate through computerized help menus.
Increase Efficiency and Productivity
We have clients who utilize our services even during regular business hours. For an attorney, around-the-clock service can increase efficiency and productivity by way of call prioritization.
Not all calls that come into an attorney’s office require immediate attention. They should still be answered, but an attorney may not have to act on them right away. On the other hand, there are other calls that constitute legitimate emergencies. These are the calls an attorney needs to address first.
Legal answering services can be established with a means for prioritizing calls. Calls can be addressed based on their importance, eliminating the need for an attorney to sort things out in the midst of trying to do other things. The end result is fewer interruptions, improved workflow, and considerably less stress. Productivity goes up as a result.
Better Client Retention
The last concept to discuss is client retention. Every attorney knows that first time callers can be divided into two basic groups: qualified leads and tire kickers. The tire kickers are those who call looking for general information but really aren’t prepared to hire an attorney. On the other hand, qualifying leads are people who already know they need legal representation. They are simply trying to find the right attorney.
Legal answering services can be developed with scripts and other strategies that allow operators to identify qualified leads and convert them to paying customers. Meanwhile, the tire kickers can get answers to their questions and then be sent on their way.
Answering calls in a legal environment can be trying, to say the least. From our perspective, a better option for most law offices is to sign up for legal answering services. They really can help attorneys do better.
