Every phone call matters.
For many businesses, a single call can become a new customer, an urgent service request, an important patient interaction, or a critical customer service moment. That is why choosing the right answering service is about more than simply making sure the phone gets picked up. It is about making sure every caller is greeted by a professional, accurate, and reliable team that represents your business the right way.
At Apello, we take that responsibility seriously.
We are proud to share that Apello has earned two major industry recognitions for outstanding service: the 2026 NAEO Superior Agent Service Award and the 2026 ATSI Award of Excellence.
These awards recognize the quality, professionalism, responsiveness, and care our team brings to every call we answer.
Apello Wins the 2026 NAEO Superior Agent Service Award
Apello has earned the 2026 Superior Agent Service Award, also known as SASA, from the National Amtelco Equipment Owners, or NAEO.
This marks Apello’s third consecutive year receiving this award.
Winning once is an honor. Winning three years in a row is a powerful reflection of the consistency, dedication, and professionalism our team brings to every client interaction.
The NAEO Superior Agent Service Award recognizes answering service teams that deliver an exceptional caller experience. The evaluation process includes mystery callers and independent scoring designed to measure the quality of real call interactions.
Apello was evaluated in important areas such as:
- Response times
- Courteousness
- Accuracy
- Account knowledge
- Overall caller experience
These are the same qualities your customers notice when they call your business. They want to be helped quickly. They want to speak with someone who is professional and courteous. They want accurate information. They want to feel confident that their call matters.
That is exactly the level of service Apello works to deliver every day.
Apello Also Earns the 2026 ATSI Award of Excellence
In addition to the NAEO Superior Agent Service Award, Apello has also been honored with the 2026 ATSI Award of Excellence.
This award is presented by the Association of TeleServices International, an industry association representing providers of telecommunications, call center, telephone answering, and message delivery services across North America and the United Kingdom.
What makes this award especially meaningful is the evaluation process behind it. Over a six-month period, independent judges assess real call handling performance to determine whether a company consistently meets high service standards.
For Apello, this recognition reinforces the same promise we make to our clients every day: callers should be answered promptly, treated with professionalism, and supported by agents who understand the importance of accuracy, care, and a positive first impression.
The ATSI Award of Excellence is not based on a single call or one-time interaction. It reflects sustained service quality over time, which is exactly what businesses need when they trust an answering service to represent their brand.
What These Awards Mean for Our Clients
Awards are important, but what they represent is even more important.
For our clients, these recognitions are a sign that Apello is committed to protecting the quality of every customer interaction. When your callers reach our team, they are not reaching a generic call center. They are reaching trained professionals who understand the importance of representing your business with care.
Our team helps businesses:
- Answer calls quickly and professionally
- Reduce missed opportunities
- Support customers after hours
- Capture accurate information
- Route urgent calls properly
- Create a better caller experience
- Protect their brand reputation
Whether we are answering calls for a medical office, law firm, property management company, home service provider, or small business, our goal is the same: to make sure every caller receives the attention and professionalism they deserve.
A Certified Extension of Your Brand
When Apello answers your calls, we become an extension of your team.
That means we do more than take messages. We follow your instructions, use your preferred call flow, gather the right information, and help callers feel supported from the first hello.
For many callers, the person who answers the phone shapes their first impression of your business. A rushed, inaccurate, or impersonal call can damage trust. A helpful, professional, and responsive call can strengthen it.
That is why these awards matter. They recognize the behind-the-scenes work our agents do every day to deliver consistent, high-quality service on behalf of our clients.
Thank You to Our Team and Our Clients
We are honored to receive both the NAEO Superior Agent Service Award and the ATSI Award of Excellence.
These recognitions would not be possible without the dedication of our agents, managers, trainers, and support staff. Their commitment to professionalism and service excellence is what makes this achievement possible.
We are also grateful to our clients for trusting Apello with their callers, customers, patients, tenants, prospects, and communities.
Every call is an opportunity to serve, support, and strengthen a relationship. We are proud to help our clients make the most of those opportunities every day.
Choose an Award-Winning Answering Service
If your business needs a reliable answering service, after-hours call support, live call answering, appointment scheduling, or professional customer communication support, Apello is ready to help.
Our award-winning team is here to answer your calls, support your customers, and represent your business with the professionalism it deserves.
Schedule a demo today to learn how Apello can help your business stop missing calls and start delivering a better caller experience.
