What we do
Apello’s 3-Pronged Approach for Quality Service
Rigorous Quality Assurance
Our full-time quality assurance staff ensures that your calls are handled professionally and courteously by listening to and scoring calls against our own 25-point quality assurance standard. Every operator is evaluated every week, so we are always on our game. Operators are paid a bonus for meeting expectations in this area.
Continuous Improvement – Ongoing Training
Our operators are carefully selected and receive thorough initial training, as well as monthly ongoing training that every employee receives. This commitment to continuous improvement is another way Apello operators stay the best in the industry.
Excellent Service Level
At Apello, we use sophisticated staffing software to track and predict call volumes. This software ensures that our call center is staffed appropriately, so your calls are answered—FAST! We staff to answer 80% of our calls in 5 rings (30 seconds) or less.
What We Offer
Your business is important, but so are your family, friends, and personal time. 76% of the week happens outside of the 9 to 5 business hours. Let Apello help you balance your professional and personal responsibilities. You can trust the professionals at Apello to handle your calls as if they were our own.
Opportunity may only knock once, and you have to answer the call to earn the business. At Apello, we recognize the high value of each inquiry and the campaign that generated that lead.
Apello’s carefully selected operators take information with the poise of your own personnel and deliver it directly to you, using a variety of available delivery options. Our goal is to redefine what you expect from a high quality telephone answering service partner.
More for Your Money
Don’t waste your time and money on answering services that are content to let your callers call back. Apello uses proven techniques that result in more messages from your callers. These methods can as much as double the number of messages taken from your callers.